Information for Patients
For returning patients
Please use an automated reception machine for returning patients
Patients with an appointment
- Patients who have an appointment are asked to insert their patient card in one of the automated reception machines for returning patients that are installed on the Hospital Street on the first floor to receive a medical examination sheet.
- Patients can check in with the machine up to two hours prior to the appointment time.
- Clinical department call patients based on the number printed on the medical examination sheet. So please keep the sheet until your examination ends.
Patients returning the hospital within 3 months of the last visit but who do not have an appointment
Patients retuning to the hospital within three months of their last visit may check in at one of the automated reception machines for patients without an appointment until 11 a.m. After 11 a.m., they are requested to check in with a separate machine to issue a receipt number slip at the General Information counter. Please wait until your number is called.
- Patients may not receive medical examination and/or treatment on certain days and time periods. Please confirm the service availability before visiting the hospital.
Patients who have been referred to another medical institution
Patients whom the hospital has provided with a referral letter to another medical institution after completing acute medical care and who visit the hospital again must pay a special fee of 6,500 yen (including consumption tax). This is because they fall in the category of a returning patient under Japan's specified medical coverage system. Your understanding is much appreciated.
Paying the special fee does not guarantee patients the right to receive medical care at the hospital. Please take note of this.
About the special fee imposed on returning patients under the specified medical coverage system
If a patient whom the hospital has provided with a referral letter addressed to another medical institution decides to visit the hospital again, it must charge him or her a fee. This system came into effect in April 2016. The obligation is in line with Clause 3, Article 70, of the Health Insurance Act regarding "measures for sharing functions and for operational cooperation between medical institutions providing services covered by health insurance, for instance, by referring patients to medical institutions providing services covered by health insurance appropriate for the patients' symptoms or other circumstances."
If you visit the hospital after a certain period of time without obtaining a referral letter from another medical institution, we ask you to pay a special "first visit" fee.
For details, please refer to the Guide for Outpatient Visit page.